DELIVERY AND RETURNS POLICY

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DELIVERY OPTIONS

WE OFFER EXPRESS DELIVERY AS STANDARD.

Shipping costs are calculated at checkout and depend on the chosen delivery option.

FREE EXPRESS SHIPPING IS AVAILABLE FOR ORDERS OVER £15. THIS WILL BE AUTOMATICALLY APPLIED AT CHECKOUT.

ORDERS ARE TYPICALLY PROCESSED WITHIN 1-2 BUSINESS DAYS. YOU WILL RECIEVE A CONFIRMATION EMAIL WITH TRACKING ONCE YOUR ORDER HAS BEEN DISPATCHED.

DELIVERY DELAYS

WHILE WE STRIVE TO MEET DELIVERY TIMELINES, FACTORS OUTSIDE OUR CONTROL MAY AFFECT YOUR DELIVERY. WE APPRECIATE YOUR UNDERSTANDING IN SUCH SITUATIONS.

WE DO NOT OFFER INTERNATIONAL SHIPPING.

RETURN AND REFUND POLICY

RETURN ELIGIBILITY

We accept returns for faulty or damaged items within 14 days of receiving your order.

To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as received.

RETURN PROCESS

If you need to return an item, please contact us through our CONTACT FORM within 14 days of receiving your order to initiate the return process.

Provide your order number, a description of the issue, and photographic evidence if applicable.

REFUND OR REPLACEMENT

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or replacement.

If approved, we will process the refund to your original payment method or send a replacement, as per your preference.

RETURN SHIPPING

Return shipping costs for faulty or damaged items will be covered by us.

For non-faulty returns, customers are responsible for return shipping costs.

REFUND TIMEFRAME

Refunds are typically processed within 5 business days after receiving the returned item.

The time it takes for the refund to reflect in your account may vary based on your payment method and financial institution.

EXCHANGES

We do not currently offer direct exchanges. If you need a different item, please place a new order and return the original item.

CONTACT

For any delivery or returns-related inquiries, please contact us through our CONTACT FORM.