TERMS AND CONDITIONS
PLEASE READ ALL THESE TERMS AND CONDITIONS
OVERVIEW
This website is operated and managed by TWOTOKESUK. Throughout the site, the terms “we”, “us” and “our” refer to TWOTOKESUK. TWOTOKESUK offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and or purchasing an item from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and or contributors of content.
By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any additional features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of our Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and or changes to our website. It is your responsibility to check this page periodically for any changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
You may only purchase goods from this store if you are above the legal age of 18 and are eligible to enter into a contract.
Our store is hosted by Shopify Inc. They provide us with the online platform that allows us to sell our products and services to you.
AGE RESTRICTION
You must be at least 18 years old to use our services. By accessing our website, you confirm that you meet this age requirement.
ACCOUNT REGISTRATION
While most features are accessible without an account, some may require account registration. When creating an account, you agree to provide accurate and complete information. We collect and store your name, email address or phone number, and address information. We are GDPR compliant, and you can delete your account and associated data at any time.
PRIVACY POLICY
Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you agree to the terms outlined in our Privacy Policy.
PAYMENT & REFUND POLICY
FOR OUR COMPLETE RETURNS POLICY PLEASE CLICK HERE.
The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
We accept payments through credit or debit cards, Apple Pay, and Google Pay. You will be billed at the point of sale. We refund faulty items within 14 days. For more details, please refer to our Refund Policy.
The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.
PRICE
The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
Prices and charges include VAT at the rate applicable at the time of the Order.
You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.
DISPUTE RESOLUTION
Any disputes should be resolved by contacting us through our contact form or via email (HELLO@TWOTOKESUK.COM). Our in-house team will work to resolve the issue promptly.
INTELLECTUAL PROPERTY
All content on our site is protected by intellectual property laws. You may not use, reproduce, or distribute our content without explicit permission.
DELIVERY
In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
a) we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
b) after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
If you treat the Contract at an end, we will promptly return all payments made under the Contract.
We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not be responsible for them.
You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
RISK
Any disputes should be resolved by contacting us through our contact form or via email (HELLO@TWOTOKESUK.COM). Our in-house team will work to resolve the issue promptly.
CIRCUMSTANCES BEYOND OUR CONTROL
In the event of any failure by a party because of something beyond its reasonable control:
a) the party will advise the other party as soon as reasonably practicable; and
b) the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and any right to cancel, below.
EXCLUDING LIABILITY
The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.